RETURN POLICY

RETURN POLICY

We accept returns for up to 7 days from the date of receipt of your order. 

All returned merchandise must be in the same condition you received them in, with all tags, original packaging and receipt attached. Items cannot be worn, washed or altered in any way. Failure to comply with these requirements will cause your return to be rejected and returned to you at your cost. 

Each item can only be exchanged once. Please note only regular prices may be refunded. SALES items cannot be returned or refunded. 

Please contact our customer service at onlineshop@carbali.hk if you would like to return. Make sure to provide your order number, product name of the item(s) and visual proof of your purchase. We’ll try our best to have everything sorted out ASAP. 

Remember to ask for a receipt as proof that you have returned the parcel and keep it till we have processed your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return/ refund.

REFUND

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 working days, depending on your bank of choice. 

RETURN CONDITIONS

The returned products must meet the following conditions in order to be accepted by us: 

• You must have submitted your request to return the product within 7 calendar days from the delivery date of the product (based on the date of receipt) 

• The products are in their original condition (products are kept intact, unused, unwashed or unaltered, no stains or cosmetics on the products and the conditions for re-sale of the product have not been affected)

• The outer package of the product is intact (including the plastic bag or box, please do not stick any tapes or labels directly on our package). The product accessories, instructions, tags, labels, that came together with the product are intact and need to be returned together

• If the product / parcel included additional gifts (gift with purchase promotion), the gift must be returned together with the product. The gift needs to be kept and returned in the same condition as it was received. If the gift cannot be returned, we might ask you to pay an amount equal to the price of the gift indicated by us

• We will reject and not process any refund on any returned item that has been damaged, soiled, washed, worn or altered, and may return such items to you at your cost

RETURN EXCLUSIONS

The following items cannot be returned or processed via our website:

• Customized products without quality problems

• socks and selected limited edition products without quality problems

• If the product has been used, washed, processed (e.g. altered size), soiled or damaged, the logo is cut, and other merchandise not in re-sale conditions

• If the electronic invoice or order number issued at the time of purchase is lost

• If you have not submitted a request to return the product within the return period allowed

• Other circumstances in which the consumer has no right to return according to the applicable law

In case of any dispute, CARBALIHK reserves the rights for the final decision. 

CARBALI® has the right to return the goods to the customer, and the return shipping costs are borne by the customer (do not accept the store settlement, payment or customer delivery to CARBALI®).

CARBALI®  reserves the right to deduct the corresponding amount of points in the accumulated points within the customer's membership account to pay back the return of the returned goods when the customer's personal reasons or unilateral unreasonable requirements do not comply with the normal procedure. If the account does not accumulate points, and customers do not want to bear the return shipping, the goods will not be returned to the customer, and cancel its membership.